Operational Excellence

Achieving and sustaining operational excellence is more important than ever in today’s challenging economic environment. Cost pressures, changing customer expectations, stronger competitors and other industry and market disruptions are collectively causing a tremendous strain on operational capabilities and performance. Operational excellence is no longer a desired end state but a near-term requirement for any successful company.

Effective companies leverage operational and process improvements to achieve targeted performance success in many dimensions including:

Service and Quality – Meeting and exceeding customer expectations around quality, customer service and responsiveness. Producing with minimal defects.
Scalability / Grow without Growing – Providing the operational foundation to effectively scale and support top-line growth without large increases in headcount and cost.
Cost Effectiveness – Managing total costs to enhance customer and shareholder value, as well as drive competitive advantage in the marketplace.
Flexibility / Responsiveness – Adapting and responding in a timely manner to changing customer requirements and market conditions with ease and effectiveness.
Reliability – Maintaining predictable, repeatable and consistent operational performance.

We are experienced with helping our clients drive operational improvements across many areas including supply chain management, sourcing and procurement, customer service operations, IT operations, finance and back office operations. We have also have access to ISO- and ANSI-compliant industry tools and methods to assist organizations with not only operational improvement efforts, but in building sustained improvement capabilities.

Examine our case studies, some selected organizational development assessment offerings below, and then, when you’re ready to speak with us about how we can help your organization, reach out to us. We don’t push for a sale. We would much rather you understand us and agree that there is a fit between our services and your needs; we welcome having the opportunity to simply chat.

Organizational Change: A fundamental aspect of introducing prospective change into any environment is to gain insights into how well the proposed adjustments will be received. An organizational change management assessment will assist in adequately understanding the capacity for change in the organization.

Practitioner Competency: Practitioner Assessments will help gain insights into those proficiencies where a practitioner is particularly strong that their talents in those areas may be better leveraged by the organization, as well as weaknesses that might benefit from training and development opportunities.

ITSM / ITIL: Information technology is an essential component and a strategic asset of virtually every business and organization today. Business success increasingly relies on IT and on the IT services that underpin essential business processes. Our assessments help guarantee organizational success with these efforts.

Operational Risk Management: Operational risk and control assessments are often the first process that a firm uses to conduct operational risk management. Frequently the assessment is carried out without an operational risk management framework in place and without much thought being given to good corporate governance around the multiple interlocking processes of operational risk management. We help remedy this challenge.

We understand that effective operational improvements start with company culture.

Assessment Services

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