Service & Operations Management

Service design and operations that are tailored to customer needs—balancing quality, cost and revenue objectives—jump-start a cycle of increased employee satisfaction, improved service quality, and higher customer loyalty. Clearly understanding how to deliver value in such a complex environment can be challenging. Leverage our certification courses to help make your organization one that stands out from the crowd; become the change agent that helps lead the team toward success.

Check out our offerings below, each of which can be tailored to your organization’s needs. On-demand elearning and classroom settings are available. Or peruse our virtual, instructor-led course calendar for remote learning opportunities.

Our ITIL Course Are Award-Winning!

From ITIL Foundation (with an optional introduction to cloud considerations), through the various intermediate Capability and Lifecycle courses, through to the new ITIL Practitioner, we have you covered. They’re taught by professionals who know the information inside and out and who make the training truly both enjoyable and instructive. Check out our Fast-Track ITIL Expert course offerings, too!

Kepner-Tregoe Solves Problems

These courses are designed for individuals who work in troubleshooting environments. Each allows them to deliver a high level of quality and consistency in customer support. The courses equip participants with the terminology, structure and basic concepts of Kepner-Tregoe’s problem management and incident management techniques, such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.

TIPA Certified Assessments

Certified TIPA® Assessors for ITIL are skilled professionals who conduct IT process maturity assessments in organizations that use ITIL. Our TIPA Assessor for ITIL and TIPA Lead Assessor courses prepare these professionals for taking and passing the TIPA certification exams. They provide the requisite insight into the concepts and keys components of TIPA that enable them to participate in ITSM assessment projects.

Lean IT is Here!

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

DevOps Foundation Certification

Our course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration, and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy, and operate software and services faster for the benefit of the business.

Coming Soon to the Web Site

HDI, ISO20000, ASL, and Six Sigma training are available for scheduling. Contact us for course details.